A Guide to Computer User Support for Help Desk and Support Specialists
50 ratings by Goodreads
Language: English
Published by Cengage Learning, 2014
- Softcover
- Used
Seller: CampusBear, Coppell, TX, U.S.A.CampusBear
4-star seller
AbeBooks seller since March 26, 2019
Softcover
Condition: Used - Good
US$ 24.74
Free Shipping
Ships within U.S.A.
Quantity: 1 available
Add to basketFree 30-day returns
Item description from seller
Normal wear from daily use. May include markings or highlighting.
Seller Inventory # E02152R00483U
- Title
- A Guide to Computer User Support for Help Desk and Support Specialists
- Author
- Beisse, Fred
- Publisher
- Cengage Learning
- Publication year
- 2014
- Condition
- Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 1285852680
- ISBN 13
- 9781285852683
- Item weight
- 36 ounces
- Dimensions
- 7x1x9
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.
"Synopsis" may belong to another edition of this title.
About the Author
Fred Beisse teaches Computer Information Technology at Lane Community College in Eugene, Oregon, where he has designed and led courses in user support, information analysis and visualization, project management, and geographical information systems. Beisse builds on more than 30 years of experience in computer management positions, where he has been responsible for end-user support, computer services, computer facilities planning, and operations management.
"About the title" may belong to another edition of this title.
Shipping rates within U.S.A.
| Item | 4 to 10 business days | 2 to 5 business days |
|---|---|---|
| First item | US$ 0.00 | US$ 3.99 |
Payment methods
Store description
Top quality textbooks! Unbeatable prices!
Specialty
Mostly used textbooksSeller's business information
FREESIA LLC
2000 E 42ND ST STE C-351
ODESSA, TX U.S.A. 79762
Terms of sale
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.