Help!: The Art of Computer Technical Support
Language: English
Published by Addison-Wesley USA, 1991
- Softcover
- Used
Seller: Book Broker, Berlin, GermanyBook Broker
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Softcover
Condition: Used - Very good
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144 Seiten Alle Bücher & Medienartikel von Book Broker sind stets in gutem & sehr gutem gebrauchsfähigen Zustand. Dieser Artikel weist folgende Merkmale auf: Helle/saubere Seiten in fester Bindung. Einband leicht belesen/bestoßen. Sprache: Englisch Gewicht in Gramm: 408 Taschenbuch, Größe: 18.4 x 1.9 x 23.5 cm.
Seller Inventory # 660873705
- Title
- Help!: The Art of Computer Technical Support
- Author
- Wilson, Ralph und Mari Stein:
- Publisher
- Addison-Wesley USA
- Publication year
- 1991
- Condition
- Gut
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0938151142
- ISBN 13
- 9780938151142
- Illustrator
- Stein, Mari
- Item weight
- 408 grams
- Seller catalogs
- Comics & Mangas
Support manager Wilson discusses general principles of problem determination and offers a methodology for troubleshooting, taking feedback on products, and resolving complaints. He offers survival information for handling angry and abusive callers, novice users, skeptics, the silent type, the terminally confused, and the nonstop talker, along with tips for maintaining a sane working environment. Annotation copyright Book News, Inc. Portland, Or.
"Synopsis" may belong to another edition of this title.
From the Back Cover
Columnist John C. Dvorak called this "an outstanding book, probably the most sorely needed book ever written for the industry." One of the few books devoted to "helping the helpers," Help! overviews the billion-dollar tech support industry, analyzes the dialog between the tech support worker and the user in trouble, explains how to set up and manage a support operation, discusses the technology of support, and profiles successful technical support operations.
"About the title" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 7 to 21 business days | 7 to 21 business days |
|---|---|---|
| First item | US$ 39.39 | US$ 39.39 |
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gebrauchte und antiquarische BücherSeller's business information
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