Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.
Language: English
Published by Independently Published, 2019
- Softcover
- Used
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.ThriftBooks-Atlanta
AbeBooks seller since March 24, 2009
Condition: Used - Good
US$ 10.36
Quantity: 1 available
Add to basketItem description from seller
Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Seller Inventory # G1729416896I3N00
- Title
- Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable.
- Author
- Copeman, Mark
- Publisher
- Independently Published
- Publication year
- 2019
- Condition
- Good
- Dust jacket
- No Jacket
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1729416896
- ISBN 13
- 9781729416891
- Item weight
- 0.56 pounds
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100’s of customer service organisations across the world.
During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.
Mark’s formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.
Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.
- Learn the importance of harnessing habits
- Develop the right attitude towards your role
- Understand the importance of human customer service
- Learn how to communicate effectively
- See how tiny adjustments in phrasing can win the day
- Become skilled in empathy and rapport
- Be assured it’s OK to have a personality
Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
"Synopsis" may belong to another edition of this title.
ThriftBooks-Atlanta
AUSTELL, GA, U.S.A.
AbeBooks seller since March 24, 2009
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Seattle, WA U.S.A. 98188
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