Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # 4157866-6

Contact seller

Report this item

Bibliographic Details

Title: Hitting the Sweet Spot : The Consumer Insight Classic!
Publisher: First Flight Books
Publication Date: 2001
Language: English
ISBN 10: 1887229094
ISBN 13: 9781887229098
Binding: Soft cover
Condition: Good
Weight: 0.802 pounds

About this title

Synopsis

The Consumer Insight Classic. Clear and engaging - written by one of the top professionals in consumer insight. The book takes you through the process step by step - from Data to Information to Insight to Inspiration. This book is used worldwide by both students and professionals.

About the Author

Lisa Fortini-Campbell has built a distinguished career helping leaders place the customer at the center of marketing, branding, and product development. After earning her Ph.D., she spent more than a decade in the ad industry, holding senior roles in market research, account planning, new business development, and client leadership, culminating as General Manager of the Chicago office of Hal Riney & Partners.

Later, she joined Northwestern University’s Medill School of Journalism as an Associate Professor, teaching consumer behavior while simultaneously founding The Fortini-Campbell Company, a global consultancy focused on customer insight and experience research. She has also served as an Adjunct Professor of Management at the Kellogg School of Management, leading executive programs in integrated marketing, branding, and consumer insight. She is the author of Hitting the Sweet Spot, the foundational work on insight-driven marketing.

"About this title" may belong to another edition of this title.

Store Description

Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

Visit Seller's Storefront

Seller's business information

Better World Books Marketplace, Inc.
55740 Currant Road, Mishawaka, IN, 46545, U.S.A.

Sale & Shipping Terms

Terms of Sale

Better World Books (BWB) values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product.

If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team via Abebooks contact seller options before proceeding with the return.Please keep in mind that because we deal mostl...

More Information

Shipping Terms

Please allow 1-2 business days for order fulfillment.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	3 to 5 business days
First item	US$ 0.00	US$ 13.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.