Hotel Front Office Operations and Management

Tewari, J. R.

ISBN 10: 019569919X / ISBN 13: 9780195699197

Published by Oxford University Press, Incorporated, 2009

About this Item

Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Seller Inventory # 41372423-20

Bibliographic Details

• Title: Hotel Front Office Operations and Management
• Publisher: Oxford University Press, Incorporated
• Publication Date: 2009
• Language: English
• ISBN 10: 019569919X
• ISBN 13: 9780195699197
• Binding: Soft cover
• Condition: Very Good
• Weight: 1.451 pounds

About this title

Synopsis

Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them.

Divided into three parts, the first part on The Hospitality Industry gives an introduction to the hospitality industry and then acquaints the readers with the classification and organization of hotels. The second part on Front Office Operations explains front office organization, internal and external communication and room tariff. The guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explained in detail. This section also includes chapters on front office accounting, night auditing, safety and security of guests, and computer applications in front office. The final section on Front Office Management imparts an understanding of the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation of hotel performance; and preparation of budgets. Contemporary issues like human resource management, environment management, and total quality management are also explored in this section.

Students of hospitality studies will find this book useful for its coverage of the key concepts of front office operations and management explained through industry-related examples, flowcharts, tables, formats, and photographs. With its practice-oriented approach, the book would also be useful to front office professionals.

About the Author

J. R. Tewari is faculty/trainer at the Babu Banarsi Das National Institute of Technology and Management, Lucknow. He has completed his MSc in Hotel Management and Masters in Tourism Management and has been teaching hotel management for the last eight years and also has industry experience. He has attended various faculty development programmes and also has been practising consultancy for establishing new hotels and restaurants.