Human Competence: Engineering Human Performance

Human Competence offers an original theory of engineering human performance, coupled with a detailed plan of action based on provided applications. Grounded on remarkable principles, sound applications, and educational practice, this classic book:

• explains how to identify people who have the potential to be exemplary performers.
• details various economic models for reducing expenses, increasing productivity, and improving learning, with special worksheets that help put these models to work.
• shows how to diagnose causes of performance failure and how to tailor the best remedies to each problem.
• describes a general procedure for measuring any performance and for translating these measures into economic opportunity.
• shows how to design training and educational systems that bring the best results.
  

The late Dr. Thomas F. Gilbert was a professor at the University of Alabama and the University of Georgia, a coworker with B. F. Skinner at Harvard University, a business partner with Geary Rummler, a lifetime member of the Association for Behavior Analysis, and an accomplished performance engineer in more than 300 organizations. His Behavior Engineering Model has enabled us to look at a wide range of factors that influence individual and organizational performance.