ITIL Service Transition (ITIL v3 Service Lifecycle)

Stuart Rance

ISBN 10: 0113313063 / ISBN 13: 9780113313068

Published by TSO, The Stationery Office (edition Second edition), 2011

About this Item

It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 0113313063-11-1

Bibliographic Details

• Title: ITIL Service Transition (ITIL v3 Service Lifecycle)
• Publisher: TSO, The Stationery Office (edition Second edition)
• Publication Date: 2011
• Language: English
• ISBN 10: 0113313063
• ISBN 13: 9780113313068
• Binding: Paperback
• Edition: Second edition.
• Condition: Very Good

About this title

Synopsis

The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

About the Author

Summary of Updates from the Author The structure, content and relationships of the configuration management system (CMS) and service knowledge management system (SKMS) have been clarified to help the reader to understand these key concepts There is new content explaining how a change proposal should be used. The evaluation process has been renamed change evaluation and the purpose and scope have been modified to help clarify when and how this process should be used. The service asset and configuration management process has additional content relating to asset management, and there are improvements in the flow and integration of a number of processes, including change management, release and deployment management, and change evaluation.