ITIL Version 3 at a Glance. Information Quick Reference.

Long, John O.:

ISBN 10: 0387773924 / ISBN 13: 9780387773926

Published by Springer, 2008

About this Item

92 p. Very good. Shrink wrapped. / Sehr guter Zustand. In Folie verschweißt. Sprache: Englisch Gewicht in Gramm: 230.

Seller Inventory # 821576

Bibliographic Details

• Title: ITIL Version 3 at a Glance. Information Quick Reference.
• Publisher: Springer
• Publication Date: 2008
• Language: English
• ISBN 10: 0387773924
• ISBN 13: 9780387773926
• Binding: Softcover/Paperback
• Condition: Sehr gut
• Weight: 230 grams
• Seller catalogs:
  • Informatik, Hardware, Software

About this title

Synopsis

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® version 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach takes otherwise complex textual descriptions and makes the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

From the Back Cover

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Each chapter in ITIL®  Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:

- Brief Description of the Stage

- Overview Diagram of the Stage

- Key Concepts of the Stage

- Practices or Processes

- Roles

- Process Purpose

-Overview Diagram

-Key Concepts