Implementing Service Quality Based on ISO/Iec 20000
Language: English
Published by IT Governance, 2012
- Softcover
- New
Seller: Biblios, frankfurt am main, hessen, GermanyBiblios
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Condition: New
US$ 62.66
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PRINT ON DEMAND pp. 122.
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- Title
- Implementing Service Quality Based on ISO/Iec 20000
- Author
- Kunas Michael
- Publisher
- IT Governance
- Publication year
- 2012
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1849284423
- ISBN 13
- 9781849284424
- Edition
- 3rd Edition
Many customers look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The positive impact on your profit margins is just one of the benefits that certification can give you.
"Synopsis" may belong to another edition of this title.
About the Author
Michael Kunas is an ISO/IEC 20000 Lead Auditor and ITSM Consultant with over 20 years’ experience in all areas of computer science. He has many years’ experience as a worldwide consultant, lecturer and conference speaker on the topic of ISO/IEC 20000 and its related frameworks and methods. He has also co-authored a book on Mathcad Software and articles about IT service management, ITIL and ISO/IEC 20000 in Spanish computer newspapers, such as Data TI and Computerworld.
"About the title" may belong to another edition of this title.
Biblios
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