Title: Inbound Call Centers: Design, Implementation, and Management (Artech House Telecommunications Library)
Publisher: Artech House Publishers
Publication Date: 1993
Language: English
ISBN 10: 089006640X
ISBN 13: 9780890066409
Binding: Hardcover
Condition: New

About this title

Synopsis

Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

About the Author

Gable is a senior telecommunications analyst for the Fortune 500 company Kennametal Inc. of Latrobe Pennsylvania. He oversees the design, implementation, and ongoing management of multiple call-center sites throughout Europe and North America.

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