This volume introduces strategies for translating principles of total quality management from the profit-based manufacturing sector to the library setting. It provides guidelines for planning and implementation so that libraries can use total quality management to improve library services. Num Pages: 214 pages, Illustrations. BIC Classification: GLC; GLM; KJMQ. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 230 x 155 x 14. Weight in Grams: 340. . 1993. Paperback. . . . . Books ship from the US and Ireland.

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Bibliographic Details

Title: Integrating Total Quality Management in a Library Setting
Publisher: Taylor & Francis Inc
Publication Date: 1993
Language: English
ISBN 10: 156024464X
ISBN 13: 9781560244646
Binding: Soft cover
Condition: New

About this title

Synopsis

Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfull

About the Author

Jurow, Susan; Barnard, Susan

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