The book aims at the level of those involved in the study of queueing systems for the first time, those in areas such as management, economics and other social sciences, physical sciences as well as professionals in diverse areas (those not exposed to advanced mathematical areas, such as advanced calculus and stochastic processes). Numerical computation is also indicated. A large number of worked examples, including some with numerical computations, are provided along with the theoretical treatment. A list of exercises is included. The list of references (of more than 200 citations) include up to date and application oriented works. The book is intended as a textbook for a introductory level course in Queueing Theory/ Operations Research in the disciplines indicated.

About the Author

Jyotiprasad Medhi, Professor Emeritus, Gauhati University, Guwahati, India, was a Visiting Professor at the Universities of Montreal. McMaster and Toronto (Canada), and University of Wisconsin (USA). He delivered invited lectures at several universities in India and abroad. In addition to publishing a large number of research papers and an introductory text (for Social Sciences etc.) Statistical Methods, 2nd edition (2006), he has authored threeadvanced level books: Stochastic Processes 3rd edition (2009),Recent Developments in Bulk Queueing Models(1984) and Stochastic Models in Queueing Theory, 2nd Edition (2002).Glimpses into the Life and Works of J Medhi (authored by C K Chetia and published by Vigyan Prasar, an autonomous organisation under the Department of Science & Technology, Government of India, New Delhi), gives an account of his contributions.

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