Introduction to Six Sigma (Paperback)

Paperback. Customer satisfaction is the need of hour it is for both-Products and Services. Customers always want a world class quality, consistently. In present scenario, there are many lacunas and the customer is not satisfied for most of the time.The only way to solve the problems and maintain consistent quality in products/services is by adapting to Six Sigma improvement methodology. It helps the organization to re-visit to the processes and eliminate the problems and produce consistent quality. The objective of Six Sigma process is to improve customer satisfaction with zero defects in products/services and to enhance profitability.The field of Six Sigma is not very old it was started in 1979 at Motorola Company, USA. The industries of developed countries, who have adapted the philosophies and methodologies of Six Sigma, have reaped rich benefits. Of late, the Indian industries have also adapted Six Sigma in a big way. This has created an urgent desire and need in our engineering students to learn about the subject which would enable them to practise it when they join an industrial organization after graduation.The proposed book covers basics of Six Sigma philosophies and methodologies. The book has been prepared keeping in mind the prevailing scenario in industries, universities and institutes. The book will kindle an urge and desire amongst the students to study, learn and practice the subject and be a part of successful industrial organization, later on. Customer satisfaction is the need of hour it is for both-Products and Services. Customers always want a world class quality, consistently. In present scenario, there are many lacunas and the customer is not satisfied for most of the time. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.…