Title: Introduction to Total Quality: Quality Management for Production, Processing, and Services
Publisher: Prentice Hall College Div
Publication Date: 1996
Language: English
ISBN 10: 0132325217
ISBN 13: 9780132325219
Binding: Hardcover
Edition: 2nd Edition
Condition: Good

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This comprehensive, in-depth introduction to both the "big picture" and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total quality practical and useful in a real-world setting.

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