Keeping Customers ("Harvard Business Review" Paperback S.). This item is unavailable.
Language: English
Published by Harvard Business Review Press, 1993
- Hardcover
- Used
Seller: WorldofBooks, Goring-By-Sea, WS, United KingdomWorldofBooks
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Hardcover
Condition: Used - Very good
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Item description from seller
The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Seller Inventory # GOR002218293
- Title
- Keeping Customers ("Harvard Business Review" Paperback S.)
- Author
- Shapiro, Benson P.
- Publisher
- Harvard Business Review Press
- Publication year
- 1993
- Condition
- Very Good
- Binding
- Hardback
- Language
- English
- ISBN 10
- 0875843336
- ISBN 13
- 9780875843339
- Edition
- 2nd Edition
- Item weight
- 726 grams
Essays cover market orientation, order management, customer service, quality, service guarantees, customer complaints, zero defects, and performance measurement
"Synopsis" may belong to another edition of this title.
About the Author
Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
"About the title" may belong to another edition of this title.
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