In 1989, Dick Schaaf, co-author of Service Edge, which profiled 101 leading organizations that were making service their #1 priority. Now, in Keeping the Edge, Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.

About the Author

Dick Schaaf is a writer, editor, and producer with more than thirty years' experience in business communication. He is an active speaker and seminar leader, has written or cowritten numerous books, and is a regular contributor to a variety of publications. He lives in Minneapolis.

"About this title" may belong to another edition of this title.

Store Description

My Bookstore has a wide variety of books, both new and used.. all in quality condition as described

Visit Seller's Storefront

Seller's business information

BooksByLisa
IL, U.S.A.

Sale & Shipping Terms

Terms of Sale

Lisa Savin: 847-274-4830
19499 Cedar Glen Dr Boca Raron, FL. 33434
8 Ridge Road Highland Park, IL. 60035

Media Shipling is 3.99 per book and .09 per lb book over 1lb. Pack and ship by 3-5 days. only Priority Service as option is $8.00 plus .09 per lb over 1lb

Sellers are required to accept returns, when initiated within 30 days of the estimated delivery date, for all reasons under AbeBooks' Return Policy. Refund amounts are based on the return reason. If the return reason cannot be determined, ...

More Information

Shipping Terms

no insurancd ofher the THE USPS $50 inless requested and paid by buyer

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 12 business days	3 to 5 business days
First item	US$ 0.00	US$ 17.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.