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Bibliographic Details

Title: Keeping the Edge: Giving Customers the Service They Demand
Publisher: Plume
Publication Date: 1997
Language: English
ISBN 10: 0452271916
ISBN 13: 9780452271913
Binding: paperback
Condition: Very Good

About this title

Synopsis

In 1989, Dick Schaaf, co-author of Service Edge, which profiled 101 leading organizations that were making service their #1 priority. Now, in Keeping the Edge, Schaaf revisits the surviving 99 companies, including American Express, Disney, and Home Depot, to see how they have fared.

About the Author

Dick Schaaf is a writer, editor, and producer with more than thirty years' experience in business communication. He is an active speaker and seminar leader, has written or cowritten numerous books, and is a regular contributor to a variety of publications. He lives in Minneapolis.

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Half Price Books, Records, Magazines, Inc.
5803 East Northwest Highway, Dallas, TX, 75231, U.S.A.

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