Keeping Score: Using the Right Metrics to Drive World-Class Performance
Brown, Mark Graham
ISBN 10: 0814403271 ISBN 13: 9780814403273
Published by Quality Resources, 1996
Used
Hardcover
From
Used Book Company, Egg Harbor Township, NJ, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since October 9, 2024
This specific item is no longer available.
About this Item
Description:
Shows very minimal signs of wear and previous use. A portion of your purchase benefits nonprofits! - Note: Edition format may differ from what is shown in stock photo item details. May not include supplementary material (toys, access code, dvds, etc). Seller Inventory # 584UZG000KDO_ns
Synopsis:
Keeping Score ensures that you look at the right measurements. The author contends that your measurements must focus on the past, present, and future and be based on the needs of customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing - pinpointing the vital few key measures is the key to success.
Following a Baldrige approach, Mark Brown shows you how to evaluate your current approach to measurement and redesign inadequate metrics and systems used to collect and report data. Developing an accurate measurement system ensures that you correctly measure customer satisfaction and value, the quality of products and services before they reach the customer, and employee satisfaction.
In addition, you'll improve the accuracy of your metrics by linking them to key success factors as well as learn how to select the right financial metrics, perform process measurement, and track supplier performance.
About the Author:
MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Keeping Score: Using the Right Metrics to ...
Publisher: Quality Resources
Publication Date: 1996
Binding: Hardcover
Condition: LikeNew
Top Search Results from the AbeBooks Marketplace
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: More Than Words, Waltham, MA, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. . good. All orders guaranteed and ship within 24 hours. Before placing your order for please contact us for confirmation on the book's binding. Check out our other listings to add to your order for discounted shipping. Seller Inventory # WAL-J-3c-002488
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003242373
Buy Used
US$ 1.66
US$ 7.49 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: The Maryland Book Bank, Baltimore, MD, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. Used - Very Good. Seller Inventory # 4-J-4-0560
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00080291143
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: Gulf Coast Books, Cypress, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Good. Seller Inventory # 0814403271-3-27919042
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Published by
amacom/Quality Resources, New York, 1998
ISBN 10: 0814403271
ISBN 13: 9780814403273
Used
Hardcover
Seller: Walther's Books, Hopkins, MN, U.S.A.
Seller rating 1 out of 5 stars
Hardcover. Condition: Fine Condition. Dust Jacket Condition: Fine Condition. Bound in the publisher's original red boards with a black cloth spine stamped in gilt. Seller Inventory # 001381
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780814403273
Buy Used
US$ 4.67
US$ 6.68 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 4 out of 5 stars
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780814403273
Buy Used
US$ 4.67
US$ 9.34 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: HPB Inc., Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Seller Inventory # S_426172708
Stock Image
Keeping Score: Using the Right Metrics to Drive World-Class Performance
Seller: Greener Books, London, United Kingdom
Seller rating 4 out of 5 stars
Hardcover. Condition: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Seller Inventory # 4524913
Buy Used
US$ 4.95
US$ 21.40 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available