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About the Author

A respected advisor to global MLM and Party Plan companies, Terrel has impacted the lives of customer service reps, executives, owners and hundreds of thousands of distributors in hundreds of companies in the United States and abroad (including Germany, Colombia, Mexico, Ukraine, South Africa, France, Sweden, Australia, and Peru) through training, coaching and mentoring, plus designing and implementing best practices for MLM and Home Party companies.

As the founder and CEO of ServiceQuest, he leads a team of highly experienced direct selling experts to provide C-level strategy, coaching and mentoring to assure strength in all areas of a direct-selling enterprise. From start-up and diversification efforts to major corporate transformation, the group is known for their willingness to work in the trenches in order to understand and execute.

Terrel's career in MLM began with Melaleuca (the scientific name for tea tree oil is melaleuca alternifolia), where he served for 5 years and was in charge of customer service operations during the company's growth from $6 million in annual sales to over $220 million. He then served as VP of Operations for Quorum International during the time the company grew from $4 million monthly to $22 million per month. From there, he began his journey in consulting, executive training, and strategy.

More recently, Terrel served as the senior strategist and advisor to the founders of LuLaRoe women's apparel (lularoe.com) whose business grew from startup in March 2013 to $1.3 billion in 2016.

He has launched, advised, and coached boards, CEOs and presidents, front-line staff and janitors, and managers and field leaders with an intense focus on implementing growth and launch strategies, distributor service and retention strategies, and executive coaching and mentoring. Terrel has an accounting degree from BYU, law degree from the University of Idaho, and LL.M. (Masters in Tax Law) from the University of Miami.

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Store Description

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Visit Seller's Storefront

Seller's business information

Thrift Books Global LLC
18300 Cascade Ave S, Ste 150, Tukwila, WA, 98188, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described on the Abebooks website. If you're dissatisfied with your purchase or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the "Ask bookseller a question" link to contact us and we'll be happy to assist you.

Shipping Terms

All domestic Standard shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

International shipments are tendered to the local postal service in the destination country for final delivery – We do not use courier services for international deliveries.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	4 to 8 business days	4 to 8 business days
First item	US$ 0.00	US$ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.