Highlights and Notations within the first sixty pages. No other markings. Historic Oklahoma Bookstore on Route 66. Packages shipped daily, Mon-Friday.

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Bibliographic Details

Title: The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Publisher: Harvard Business School Press
Publication Date: 1996
Language: English
ISBN 10: 0875844480
ISBN 13: 9780875844480
Binding: Hardcover
Condition: Good

About this title

Synopsis

Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty

About the Author

Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.

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Store Description

Archives Books, Inc. is a family owned and operated company, established in 1989 in Edmond, OK, which has been selling books locally and online for more than 30 years. Our first online sale was in 1995, being one of the first book dealers to sell used books online. Being on the ground floor of the online used book business, we have acquired a rare knowledge of the industry that helps us provide an unmatched customer service experience. In addition to our online listings, we have a brick and mortar store located in Edmond, Oklahoma at 1914 E. 2nd Street. We buy and sell at this location Monday thru Saturday, 10am-6pm. We currently add thousands of titles to our online inventory each month and sell hundreds of books each day, so inventory is always changing and the selection is always different. What began in 1989 has turned out to be one of Oklahoma's finest used bookstores and continues to be an excellent provider of used books worldwide.

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Seller's business information

Archives Books, Inc.
1914 E 2nd Street, Edmond, OK, 73034, U.S.A.

Sale & Shipping Terms

Terms of Sale

Customer Satisfaction guaranteed! All orders ship within 24-48 hours. Your total satisfaction is our goal. If you are unhappy with your purchase for any reason, simply email us with a brief explanation of your problem and we will get back with you within 24 hours, Monday thru Friday with a resolution. We are closed on the weekends, therefore, if contacting on Sat. or Sun., please allow 48 hours for response. We can be contacted at archivesbooks@sbcglobal.net.

Archives Books inc.
1914 E. 2nd Stre...

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Shipping Terms

Orders usually ship within 24-48 hours of order date. Priority shipping normally takes 3 to 5 business days to arrive. Standard Mail averages 4 to 10 business days but in some rare cases may take longer to arrive. International shipping may require additonal costs for oversized items. International shipping normally takes 4 to 20 business days but in some rare cases can take longer to arrive. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 5 business days
First item	US$ 6.50	US$ 11.95

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.