The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Frederick F. Reichheld; Thomas Teal
ISBN 10: 0875844480 ISBN 13: 9780875844480
Published by Harvard Business Review Press, 1996
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Hardcover
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About this Item
Description:
Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875844480I2N00
Synopsis:
Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty
About the Author: Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.
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Bibliographic Details
Title: The Loyalty Effect: The Hidden Force Behind ...
Publisher: Harvard Business Review Press
Publication Date: 1996
Binding: Hardcover
Condition: As New
Dust Jacket Condition: No Jacket