The Loyalty Effect The Hidden Force Behind Growth, Profits, and Lasting Value

Reichheld, Frederick F. With Thomas Teal

ISBN 10: 0875844480 / ISBN 13: 9780875844480

Published by Harvard Business School Press, 1996, 1996

About this Item

Hard Cover. Good+ to Very Good/Near Fine d/j. 6th Printing. 8vo - over 7¾" - 9¾" tall. First chapter has markings, 6 pages at beginning with some yellow highlighting, first chapter also has some ink underlining. Chapter one is to page 31 of 323. Compliments of Bain & Company bookplate on front endpage.

Seller Inventory # 003255

Bibliographic Details

• Title: The Loyalty Effect The Hidden Force Behind Growth, Profits, and Lasting Value
• Publisher: Harvard Business School Press, 1996
• Publication Date: 1996
• Language: English
• ISBN 10: 0875844480
• ISBN 13: 9780875844480
• Binding: Hard Cover
• Edition: 6th Printing
• Printing: 1st Printing
• Condition: Good+ to Very Good
• Dust Jacket Condition: Near Fine d/j
• Seller catalogs:
  • Business and Economics

About this title

Synopsis

Argues that consumer and employee loyalty are key to success, and discusses how to obtain and preserve loyalty

About the Author

Fred Reichheld is a Director Emeritus of Bain & Company and a Bain Fellow. He is also the author of Loyalty Rules!.