Management Innovation in U.S. Public Water and Wastewater Systems

A pioneering volume of best practices for running effective public water and wastewater utilities

Management Innovation in U.S. Public Water and Wastewater Systems is a unique guidebook of cutting-edge managerial and operational best practices currently used at a number of different municipal water and wastewater utilities. The diverse group of contributors consists of managers, utility directors, analysts, and consultants who know the real-world demands of the industry, and add authoritative insights to the examination and critique of each management innovation.

Featuring numerous case histories illustrating how each innovation was developed and how the principles supporting each were put into practice, Management Innovation in U.S. Public Water and Wastewater Systems:
* Establishes standards for measuring success as utilities innovate and improve
* Evaluates financial concerns and innovations
* Illuminates innovations in planning for future investments
* Explores tools for customer communications and other technology concerns
* Details state-of-the-art management strategies, including Six Sigma


A first-of-its-kind book, Management Innovation in U.S. Public Water and Wastewater Systems will quickly become the resource that managers, CEOs, and directors of water and wastewater utility companies always have at their fingertips. This book follows the authors' well-respected and popular book Reinventing Water and Wastewater Systems: Global Lessons for Improving Water Management (published by Wiley).

Dr. Paul Seidenstat is associate professor of economics and research associate at the Center for Competitive Government at Temple University. Dr. Seidenstat has published several articles in leading academic and professional journals on economic and management aspects of water and wastewater systems. He has served as a government finance director and consultant to several government agencies. (pseidens@temple.edu)

Michael Nadol was CFO of the Philadelphia Water Department and finance director of Philadelphia and now is a managing director of PFM, a public management consulting firm. He is also an adjunct faculty member at the Fels Institute of Government of the University of Pennsylvania. (nadolm@publicfm.com)

Dean Kaplan was budget director for the City of Philadelphia and deputy commissioner of the Philadelphia Water Department and now is a management consultant to utilities nationwide for PFM. He also was a government affairs manager for Philadelphia and legislative director for a U.S. congressman. (kapland@publicfm.com)

Dr. Simon Hakim is professor of economics and director of the Center for Competitive Government at Temple University. As an expert on competitive government, he has run several Mayor Summits, consulted for many government agencies, and has written extensively on the subject of government management. (shakim@temple.edu)