Management: Meeting and Exceeding Customer Expectations

Plunkett, Warren R.; Attner, Raymond

ISBN 10: 0538844965 / ISBN 13: 9780538844963

Published by South-Western College Publishing, Cincinnati, OH, 1997

About this Item

Pages clean and unmarked. Cover corners and edges are unmarred. Binding is tight.

Seller Inventory # 067441

Bibliographic Details

• Title: Management: Meeting and Exceeding Customer Expectations
• Publisher: South-Western College Publishing, Cincinnati, OH
• Publication Date: 1997
• Language: English
• ISBN 10: 0538844965
• ISBN 13: 9780538844963
• Binding: Hardcover
• Edition: 5th or later Edition
• Condition: Very Good
• Dust Jacket Condition: No Jacket

About this title

Synopsis

This text is a comprehensive survey of the principles and practices of management as they are currently being applied both in the United States and globally.

About the Author

Warren Plunkett is a retired professor of management and Chairman of the Business Department at Wright College, City Colleges of Chicago. He holds a B.B.A. from Notre Dame University and an M.B.A. from Roosevelt University. Since graduating from Notre Dame, Warren has been a high school teacher, a systems analyst, a member of the U.S. Army Reserve, a management consultant, a college professor for 30 years at Wright College, and most recently an entrepreneur. Warren has authored several textbooks, including Supervision: The Direction of People at Work, Business, The Consumer in America, and Management: Meeting and Exceeding Customer Expectations. Warren has made numerous presentations to industry, and has served on numerous committees and led various workshops.