TQ Manager: A Practical Guide for Managing in a Total Quality Organization

Schmidt, Warren H.; Finnigan, Jerome P.

ISBN 10: 1555425593 / ISBN 13: 9781555425593

Published by Jossey-Bass, 1993

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Bibliographic Details

• Title: TQ Manager: A Practical Guide for Managing in a Total Quality Organization
• Publisher: Jossey-Bass
• Publication Date: 1993
• Language: English
• ISBN 10: 1555425593
• ISBN 13: 9781555425593
• Binding: Hardcover
• Condition: New

About this title

Synopsis

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

About the Author

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.