Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

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Bibliographic Details

Title: Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Publisher: Human Givens Publishing Ltd
Publication Date: 1999
Language: English
ISBN 10: 1899398023
ISBN 13: 9781899398027
Binding: Paperback
Condition: Used; Very Good

About this title

Synopsis

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.

"About this title" may belong to another edition of this title.

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