Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications

Carey, Raymond G.; Lloyd, Robert C.

ISBN 10: 0527762938 / ISBN 13: 9780527762933

Published by Asq Pr, 2001

About this Item

Fast Free Shipping â A well-loved copy with text fully readable and cover pages intact. May display wear such as writing, highlighting, bends, folds or library marks. Still a complete and usable book. Supplemental items like CDs or access codes may not be included.

Seller Inventory # GWV.0527762938.A

Bibliographic Details

• Title: Measuring Quality Improvement in Healthcare: A Guide to Statistical Process Control Applications
• Publisher: Asq Pr
• Publication Date: 2001
• Language: English
• ISBN 10: 0527762938
• ISBN 13: 9780527762933
• Binding: Soft cover
• Condition: acceptable

About this title

Synopsis

This ground-breaking book addresses the critical, growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. Written by respected healthcare quality professionals, Measuring Quality Improvement in Healthcare covers practical applications of the tools and techniques of statistical process control (SPC), including control charts, in healthcare settings. The authors' straightforward discussions of data collection, variation, and process improvement set the context for the use and interpretation of control charts. Their approach incorporates "the voice of the customer" as a key element driving the improvement processes and outcomes. The core of the book is a set of 12 case studies that show how to apply statistical thinking to health care process, and when and how to use different types of control charts. The practical, down-to-earth orientation of the book makes it accessible to a wide readership.

About the Author

Raymond G. Carey, Ph.D., is vice president of Quality Measurement at Lutheran General HealthSystem in Park Ridge, IL, and president of Parkside Associates, Inc., a national consulting healthcare survey and research firm.