Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders

Rod Napier; Rich McDaniel

ISBN 10: 0891062114 / ISBN 13: 9780891062110

Published by UNKNO, 2006

About this Item

In shrink wrap. Looks like an interesting title!

Seller Inventory # Q-0891062114

Bibliographic Details

• Title: Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders
• Publisher: UNKNO
• Publication Date: 2006
• Language: English
• ISBN 10: 0891062114
• ISBN 13: 9780891062110
• Binding: hardcover
• Condition: New
• Weight: 28 ounces

About this title

Synopsis

Following a fictional bookstore's distribution center through the process, the book offers a rare combination of solid theory and dozens of field-tested diagnostic tools, care study dialogue and reproducible exercises and worksheets to measure the collaborative give and take, the exchange value between work teams and the core stakeholders: customers, employers and owners.

About the Author

Rod Napier pioneered the concept of 360-degree feedback and performance hiring during a successful forty-year career as teacher and international consultant, working with such leading organizations as the United Nations, Merck, and CBS. He is author or coauthor of a dozen books, including "Groups: Theory and Experience," the seminal text in the field of group dynamics, and "The Courage to Act." Formerly a professor at Temple University, he currently teaches in the graduate program of organizational dynamics at the University of Pennsylvania.

Rich McDaniel is an author, an e-business entrepreneur, and Vice-President, Campus and Business Services at Cornell University. A former president of the National Association of College Stores, he is also cofounder of Retail Alliance, Inc., a firm working to organize large college bookstores into a "virtual chain," and collaborator with Xerox in the development of on-demand printing solutions. He is recognized as a master teacher of new management practices.