Measuring What Matters: Simplified Tools for Aligning Teams and Their Stakeholders

Following a fictional bookstore's distribution center through the process, the book offers a rare combination of solid theory and dozens of field-tested diagnostic tools, care study dialogue and reproducible exercises and worksheets to measure the collaborative give and take, the exchange value between work teams and the core stakeholders: customers, employers and owners.

Rod Napier pioneered the concept of 360-degree feedback and performance hiring during a successful forty-year career as teacher and international consultant, working with such leading organizations as the United Nations, Merck, and CBS. He is author or coauthor of a dozen books, including "Groups: Theory and Experience," the seminal text in the field of group dynamics, and "The Courage to Act." Formerly a professor at Temple University, he currently teaches in the graduate program of organizational dynamics at the University of Pennsylvania.

Rich McDaniel is an author, an e-business entrepreneur, and Vice-President, Campus and Business Services at Cornell University. A former president of the National Association of College Stores, he is also cofounder of Retail Alliance, Inc., a firm working to organize large college bookstores into a "virtual chain," and collaborator with Xerox in the development of on-demand printing solutions. He is recognized as a master teacher of new management practices.