Orchestrating Experiences: Collaborative Design for Complexity
Language: English
Published by Rosenfeld Media, 2018
- Softcover
- New
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
AbeBooks seller since January 6, 2003
Condition: New
US$ 94.26
Quantity: 2 available
Add to basketItem description from seller
336 pages. 9.00x6.00x0.50 inches. In Stock.
Seller Inventory # xr193382073X
- Title
- Orchestrating Experiences: Collaborative Design for Complexity
- Author
- Chris Risdon/ Patrick Quattlebaum/ Marc Rettig (foreword)
- Publisher
- Rosenfeld Media
- Publication year
- 2018
- Condition
- Brand New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 193382073X
- ISBN 13
- 9781933820736
- Item weight
- 0.64 kilograms
Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —Katie Dill, Vice President of Design, Lyft
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
"Synopsis" may belong to another edition of this title.
About the Author
Patrick Quattlebaum is a designer, management consultant, and founder at studioPQ. He helps organizations experiment with and adopt collaborative approaches to designing service experiences and the operations that support them. He has held multiple design leadership positions, including managing director at Adaptive Path and head of service design at Capital One. He is also a passionate design instructor, having taught thousands of practitioners in North America and Europe. He holds an MS in Information Design and Technology from the Georgia Institute of Technology. You can follow him on Twitter @ptquattlebaum and @studiopq.
"About the title" may belong to another edition of this title.
Revaluation Books
Exeter, United Kingdom
AbeBooks seller since January 6, 2003
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Edward Bowditch Ltd
Exstowe, Exton
Exeter, United Kingdom EX3 0PP
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Legal entity name: Edward Bowditch Ltd
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Business correspondence address: Exstowe, Exton, Exeter, EX3 0PP
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