Orchestrating Experiences: Collaborative Design for Complexity
Language: English
Published by Rosenfeld Media, 2018
- Softcover
- New
Condition: New
US$ 67.75
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- Title
- Orchestrating Experiences: Collaborative Design for Complexity
- Author
- Quattlebaum, Patrick
- Publisher
- Rosenfeld Media
- Publication year
- 2018
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 193382073X
- ISBN 13
- 9781933820736
Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —Katie Dill, Vice President of Design, Lyft
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
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About the Author
Patrick Quattlebaum is a designer, management consultant, and founder at studioPQ. He helps organizations experiment with and adopt collaborative approaches to designing service experiences and the operations that support them. He has held multiple design leadership positions, including managing director at Adaptive Path and head of service design at Capital One. He is also a passionate design instructor, having taught thousands of practitioners in North America and Europe. He holds an MS in Information Design and Technology from the Georgia Institute of Technology. You can follow him on Twitter @ptquattlebaum and @studiopq.
"About the title" may belong to another edition of this title.
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