Orchestrating Experiences: Collaborative Design for Complexity
Risdon, Chris; Quattlebaum, Patrick
Language: English
Published by Rosenfeld Media, 2018
- Softcover
- Used
Seller: Dream Books Co., Denver, CO, U.S.A.Dream Books Co.
AbeBooks seller since November 23, 2023
Condition: Used - Good
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Add to basketItem description from seller
Gently used with minimal wear on the corners and cover. A few pages may contain light highlighting or writing, but the text remains fully legible. Dust jacket may be missing, and supplemental materials like CDs or codes may not be included. May be ex-library with library markings. Ships promptly.
Seller Inventory # DBV.193382073X.G
- Title
- Orchestrating Experiences: Collaborative Design for Complexity
- Author
- Risdon, Chris; Quattlebaum, Patrick
- Publisher
- Rosenfeld Media
- Publication year
- 2018
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 193382073X
- ISBN 13
- 9781933820736
Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —Katie Dill, Vice President of Design, Lyft
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
"Synopsis" may belong to another edition of this title.
About the Author
Patrick Quattlebaum is a designer, management consultant, and founder at studioPQ. He helps organizations experiment with and adopt collaborative approaches to designing service experiences and the operations that support them. He has held multiple design leadership positions, including managing director at Adaptive Path and head of service design at Capital One. He is also a passionate design instructor, having taught thousands of practitioners in North America and Europe. He holds an MS in Information Design and Technology from the Georgia Institute of Technology. You can follow him on Twitter @ptquattlebaum and @studiopq.
"About the title" may belong to another edition of this title.
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