Title: The Outsourcing Conundrum: A Path to Navigate the Inside-Outsourcing Labyrinth
Publisher: DAMIAN SCALLON
Publication Date: 2015
Language: English
ISBN 10: 0993855768
ISBN 13: 9780993855764
Binding: paperback
Condition: Very Good

About this title

Synopsis

For the past few decades, companies have turned more and more to outsourcing non-core activities in order to establish a competitive advantage. A growing trend in outsourcing is inside-outsourcing, where a supplier performs services inside a customer s physical location, working side by side with the customer s workforce. Many services fall into the inside-outsourcing category, such as groundskeeping, cleaning, light maintenance, logistics, small production support, IT, and administration. The proximity between the customer s workforce and the service provider adds a level of complexity to successful service delivery. As the trend towards outsourcing continues and particularly as inside-outsourcing grows both those who supply and those who buy desperately need to align on the larger, strategic business reasons and purpose for why a service is being outsourced. A company s ability to choose the right partners to outsource to, partners who have a tried and true model to navigate, has never been more important. The Outsourcing Conundrum provides an inside-outsourcing service provider (IOSP) with that model, a step-by-step path, to align the provision of services to a customer s purpose for outsourcing, and thus gain true, lasting competitive advantage by building strong partnerships with their customers.

About the Author

Damian Scallon is currently a consultant working and living in Cincinnati, Ohio. Prior to becoming a writer and consultant, he was the Vice President of Operations and Vice President of Human Resources at Robinson Solutions and at Voith Industrial Service, with responsibility for several hundred locations throughout Canada, USA, and Mexico. He has spent the last 40 years servicing the automotive industry and has witnessed and participated in the growth of inside-outsourcing.

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