Title: A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"
Publisher: iUniverse
Publication Date: 2000
Language: English
ISBN 10: 0595122590
ISBN 13: 9780595122592
Binding: Soft cover
Condition: New

About this title

Synopsis

"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"

About the Author

Ken is the Escalation Manager for the Customer Support Organization of the Extended Care Solutions Group of McKesson HBOC. Ken has also been published in the Customer Service Industry Trade Journal, Customer Care and is a member of the International Customer Service Association (ICSA).

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