A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"
Language: English
Published by iUniverse, 2000
- Softcover
- New
Seller: California Books, Miami, FL, U.S.A.California Books
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- Title
- A Paradigm of Customer Recovery: "Customer Care from a Practical Approach"
- Author
- Dawson, Ken
- Publisher
- iUniverse
- Publication year
- 2000
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0595122590
- ISBN 13
- 9780595122592
"Why would you want to primarily deal with Customer situations that have already went South?" The answer is another question, "What would have happened or where would the Customer be without the focused effort?"
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About the Author
Ken is the Escalation Manager for the Customer Support Organization of the Extended Care Solutions Group of McKesson HBOC. Ken has also been published in the Customer Service Industry Trade Journal, Customer Care and is a member of the International Customer Service Association (ICSA).
"About the title" may belong to another edition of this title.
California Books
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