Perfect Phrases for Documenting Employee Performance Problems

Anne Bruce

ISBN 10: 0071454071 / ISBN 13: 9780071454070

Published by McGraw-Hill Education - Europe, US, 2005

About this Item

Perfect Phrases for Documenting Employee Performance Problems will be an easy access guide to help managers identify performance issues and prepare concise documentation of those problems. This quick-reference tool is perfect for new managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals. The book covers a wide variety of performance issues including:Communication SkillsPunctualityDecision MakingEmpowerment and DelegationTechnical Skill DevelopmentPeople Skills and Relationship-buildingCoaching OthersCustomer CareAttitudeHandling Personal ProblemsCreativity and InnovationMeeting DeadlinesLeadership SkillsNegotiation SkillsAppearanceSelf-esteem and ConfidenceEfficient Use of TimeProblem Solving and Conflict ResolutionTeamworkEmotional IntelligenceOverall ProductivityLoyaltyResistance to ChangeProject ManagementSafetyGoal SettingMotivation and Morale BuildingCommon Sense and Good JudgmentPersonal Growth and DevelopmentProfessional Growth and Intentional Learning.

Seller Inventory # LU-9780071454070

Bibliographic Details

• Title: Perfect Phrases for Documenting Employee Performance Problems
• Publisher: McGraw-Hill Education - Europe, US
• Publication Date: 2005
• Language: English
• ISBN 10: 0071454071
• ISBN 13: 9780071454070
• Binding: Paperback
• Condition: New
• Weight: 132 grams

About this title

Synopsis

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:

• Ways to enhance customer service in any business
• Dialogues and scripts to practice interactions with customers or employees--tailorable to any industry or company culture
• The best answers to a wide range of interview questions
• Tips for documenting performance issues and conducting face-to-face reviews

This quick-reference tool is perfect for managers who need to find effective ways to document performance problems and then be able to offer practical, helpful feedback to those individuals.

About the Author

Anne Bruce travels the globe as a popular speaker, author, and workplace coach specializing in employee performance and development, motivation, and leadership. She also hosts her own radio program in several major media markets called Anne Bruce Life Coach.