Every business process in every organization can be made better, more efficient, more flexible and more adaptable to changing needs. Business process improvement (BPI) can drive substantial bottom-line increases, ultimately accelerating the revenue cycle. "The Power of Business-Process Improvement" proves that even sweeping BPI initiatives don't have to be complex, time-consuming projects. This incredibly practical book cuts through lengthy, technical explanations with a 10-step method designed for busy professionals with real-world problems. Starting with simple tools to help the reader develop a process inventory, the book shows how to prioritize and map processes, apply improvement techniques, test new processes and rework them as necessary and implement the changes.
SUSAN PAGE is an experienced business process
improvement consultant for the computer, banking, and entertainment
industries. She has a Master’s degree in Computer Information Systems
and is a graduate of the WOMEN Unlimited LEAD program. She currently
works for a major entertainment company in Orlando, Florida.