A Practical Approach to Customer Service

Zziwa Akram

ISBN 10: 6202917164 / ISBN 13: 9786202917162

Published by LAP LAMBERT Academic Publishing Sep 2020, 2020

About this Item

This item is printed on demand - Print on Demand Titel. Neuware -Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 144 pp. Englisch.

Seller Inventory # 9786202917162

Bibliographic Details

• Title: A Practical Approach to Customer Service
• Publisher: LAP LAMBERT Academic Publishing Sep 2020
• Publication Date: 2020
• Language: English
• ISBN 10: 6202917164
• ISBN 13: 9786202917162
• Binding: Taschenbuch
• Condition: Neu
• Dimensions: 220W x 150H x 10D millimeters 220 millimeters width by 150 millimeters height by 10 millimeters depth
• Weight: 233 grams

About this title

Synopsis

Many times organizations do not pay special attention to the concept of customer service which is a key element in organizational growth. There is usually a misunderstanding between customer care and customer service in general. The customer service concept is broader than customer care. This book gives an insight to reasons why customer service is important in closing the missing link between customers and Customer Service Representatives (CSRs). It provides practical methodologies for creating customer service excellence providing a wide range of knowledge and skills necessary to exceed customer expectations. This book incorporates elements of different technologies being used in modern service centers, new ethics in action exercises and coverage of the latest trends in the customer service field. The intended outcome from the reader's side will be understanding how best to resolve customer complaints, improve communication and attain the skills needed to improve and sustain customer loyalty and business relationships.