Principles of Total Quality, Second Edition offers updated coverage of all aspects of the management and implementation of quality in an organization. As in the previous edition, the reader is provided with a thorough understanding of:

Review

The third edition of 'Principles of Total Quality' is an excellent introduction to Total Quality Management (TQM) from authors who know what they are talking about. The book is easy to read and the format pleasant and instructive. Most chapters finish with illustrative cases and a set of questions which will help you remember the salient points. Whether you dip in, or read from cover to cover, I recommend this edition from two authors who have won their spurs in our quality profession.

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