Process-Oriented Dynamic Capabilities: Framework Development, Empirical Applications and Methodological Support (SpringerBriefs in Information Systems)

Ralf Plattfaut

ISBN 10: 331903250X / ISBN 13: 9783319032504

Published by Springer 2013-12-16, 2013

About this Item

Seller Inventory # 6666-IUK-9783319032504

Bibliographic Details

• Title: Process-Oriented Dynamic Capabilities: Framework Development, Empirical Applications and Methodological Support (SpringerBriefs in Information Systems)
• Publisher: Springer 2013-12-16
• Publication Date: 2013
• Language: English
• ISBN 10: 331903250X
• ISBN 13: 9783319032504
• Binding: Paperback
• Condition: New

About this title

Synopsis

​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.