Public Service Performance: Perspectives on Measurement and Management

Boyne, George A. [Editor]; Meier, Kenneth J. [Editor]; O'Toole Jr. Jr, Laurence J. [Editor]; Walker, Richard M. [Editor];

ISBN 10: 0521859913 / ISBN 13: 9780521859912

Published by Cambridge University Press, 2007

About this Item

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Seller Inventory # Q-0521859913

Bibliographic Details

• Title: Public Service Performance: Perspectives on Measurement and Management
• Publisher: Cambridge University Press
• Publication Date: 2007
• Language: English
• ISBN 10: 0521859913
• ISBN 13: 9780521859912
• Binding: hardcover
• Condition: New
• Weight: 30 ounces

About this title

Synopsis

The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

Book Description

The performance of governments is constantly under scrutiny. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. This important 2006 contribution to the debate focuses on the key issues of measurement, research methodology, and management influences on performance.