This unique book includes a collection of concepts and tools for everyone who cares about continuous improvement. Topics covered range from Six Sigma to total quality management to basic reference information about quality tools and techniques. If you are looking for a quick reference guide with a focus on the philosophies and practices of quality management, this book will surely prove to be an excellent resource. Explanations of key concepts are provided along with examples of tools, tables, charts, maps, and other graphic illustrations to help gain a thorough understanding.

Topics included in this resourceful book include: benchmarking, Kaizen, control charts, design of experiments, Kano Model, process capability and control, Six Sigma, statistical quality control, and Voice of the Customer (VOC).

About the Author

Dr. Jack B. ReVelle has been a consultant to a broad variety of organizations throughout the world, helping clients to better understand and continuously improve their processes through the use of a broad range of Six Sigma and continuous improvement tools, techniques, and methods. He holds a Ph.D. in industrial engineering and management from Oklahoma State University. In addition to publishing several books and authoring many award-winning articles, his service in professional associations and with various quality awards is unparalleled. ReVelle has been a judge for the RIT-USA Today Quality Cup, a member of the board of directors for the Arizona Govenor's Awards for Quality, a member of the Board of Examiners for the Malcolm Baldrige National Quality Award, and a member of the Award's Council for the California Govenor's Award for Quality.

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