Quality Management: Creating and Sustaining Organizational Effectiveness

Summers, Donna C. S.

ISBN 10: 0132626438 / ISBN 13: 9780132626439

Published by Pearson Prentice Hall, Upper Saddle River, NJ, 2005

About this Item

The text appears clean, the cover has a small "ding" to the lower back outer edge, otherwise in very nice condition. Multiple copies available this title. Quantity Available: 2. ISBN: 0132626438. ISBN/EAN: 9780132626439. Pictures of this item not already displayed here available upon request. Inventory No: 1560792049.

Seller Inventory # 1560792049

Bibliographic Details

• Title: Quality Management: Creating and Sustaining Organizational Effectiveness
• Publisher: Pearson Prentice Hall, Upper Saddle River, NJ
• Publication Date: 2005
• Language: English
• ISBN 10: 0132626438
• ISBN 13: 9780132626439
• Binding: Hardcover
• Condition: Very Good

About this title

Synopsis

Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.