Quality Management: Creating and Sustaining Organizational Effectiveness
Language: English
Published by Pearson, 2004
- Hardcover
- Used
Seller: WeBuyBooks, Rossendale, LANCS, United KingdomWeBuyBooks
AbeBooks seller since November 14, 2005
Condition: Used - Very good
US$ 88.19
Quantity: 1 available
Add to basketItem description from seller
Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Seller Inventory # rev7034809312
- Title
- Quality Management: Creating and Sustaining Organizational Effectiveness
- Author
- Summers, Donna C. S.
- Publisher
- Pearson
- Publication year
- 2004
- Condition
- Very Good
- Binding
- hardcover
- Language
- English
- ISBN 10
- 0132626438
- ISBN 13
- 9780132626439
- Item weight
- 840 grams
Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.
This text explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
"Synopsis" may belong to another edition of this title.
WeBuyBooks
Rossendale, LANCS, United Kingdom
AbeBooks seller since November 14, 2005
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Revival Books Ltd
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