Quality Management. Introduction to Total Quality Management for Production, Processing, and Services

Stanley B. Davis,David L. Goetsch

ISBN 10: 0536675228 / ISBN 13: 9780536675224

Published by Prentice-Hall Inc., 2000

About this Item

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Seller Inventory # S_384162005

Bibliographic Details

• Title: Quality Management. Introduction to Total Quality Management for Production, Processing, and Services
• Publisher: Prentice-Hall Inc.
• Publication Date: 2000
• Language: English
• ISBN 10: 0536675228
• ISBN 13: 9780536675224
• Binding: Paperback
• Edition: 3rd Edition
• Condition: Good

About this title

Synopsis

This direct, straightforward book provides readers with material that focuses on making the theories and principles of total quality practical and useful. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books. Practitioners in a corporate setting will find it a valuable guide in helping them understand and implement total quality. Topics which are covered include Quality and Global Competitiveness, Strategic Planning and Execution, Quality Management and Ethics, and Communication and Interpersonal Relations. For settings in which people want to learn to be effective agents of the total quality approach, or are attempting to implement total quality.