Title: Quality on Trial: Bringing Bottom-Line Accountability to the Quality Effort (2nd Ed.)
Publisher: McGraw-Hill, New York
Publication Date: 1995
Language: English
ISBN 10: 0070305838
ISBN 13: 9780070305830
Binding: Hardcover
Edition: Second Edition
Condition: Fine
Dust Jacket Condition: Fine

About this title

Synopsis

Exposes the root cause of failure of quality initiatives, and offers advice for executives, managers, and employees seeking to link quality improvement to quantifiable bottom-line results. Discusses managing the quality review and supplier review processes, moving beyond customer satisfaction, and b

About the Author

Maynard Howe, Ph.D. (San Diego, CA) is a partner and the Worldwide Knowledge Management Practice Leader for USWeb.

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