Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It

Marvin, Bill

ISBN 10: 0471551740 / ISBN 13: 9780471551744

Published by Somerset, New Jersey, U.S.A.: John Wiley & Sons Inc, 1992

About this Item

hardcover in fine condition with fine dust jacket.

Seller Inventory # 8839

Bibliographic Details

• Title: Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
• Publisher: Somerset, New Jersey, U.S.A.: John Wiley & Sons Inc
• Publication Date: 1992
• Language: English
• ISBN 10: 0471551740
• ISBN 13: 9780471551744
• Binding: Hardcover
• Condition: Fine
• Dust Jacket Condition: Fine
• Seller catalogs:
  • business

About this title

Synopsis

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.