Title: Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
Publisher: Wiley
Publication Date: 1992
Language: English
ISBN 10: 0471551740
ISBN 13: 9780471551744
Binding: Hardcover
Condition: New

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An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.

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