Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It

Marvin, Bill

ISBN 10: 0471551740 / ISBN 13: 9780471551744

Published by Wiley (edition 1), 1992

About this Item

With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Seller Inventory # 0471551740-11-1-29

Bibliographic Details

• Title: Restaurant Basics: Why Guests Don't Come Back.and What You Can Do About It
• Publisher: Wiley (edition 1)
• Publication Date: 1992
• Language: English
• ISBN 10: 0471551740
• ISBN 13: 9780471551744
• Binding: Hardcover
• Edition: 1.
• Condition: Very Good
• Dust Jacket Condition: Dust Jacket Included

About this title

Synopsis

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.