Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process in place. Root cause analysis is integral to the success of any corrective action or problem-solving process.Unfortunately, root cause analysis is an often maligned, misunderstood, and misapplied process. Instead of viewing root cause analysis as an opportunity for improvement, many see it only as admission that things have gone wrong. Root cause analysis should be seen as an opportunity, not a chore.This practical guide offers proven techniques for using root cause analysis in your organization. Inside, you’ll find:* What root cause analysis is* When (and when not) to use root cause analysis* Who should participate in the root cause analysis process* Tools and techniques to aid in the root cause analysis process* How to construct a root cause analysis checklist* Examples of how a well-run root cause analysis process works

About the Author

Denise Robitaille brings years of experience in business and industry to her work in the quality profession. As the principal of Robitaille Associates, she has helped companies in diverse fields such as electronic assembly, cutting-edge biotechnology, machine shops, and packaging manufacturers to achieve ISO 9000 registration. Denise is an RAB-certified lead assessor, an ASQ Certified Quality Auditor, and a senior member of the American Society for Quality. She is also a member of the U.S. TAG to ISO TC 176, the committee responsible for updating the ISO 9000 standard series. She is an internationally acclaimed speaker on a variety of topics. Denise is the author of numerous articles and books, including The Corrective Action Handbook, The Preventive Action Handbook, and The Management Review Handbook, published by Paton Press.

"About this title" may belong to another edition of this title.

Store Description

In 2002, World of Books Group was founded on an ethos to do good, protect the planet and support charities by enabling more goods to be reused. Since then, we've grown into to a global company pioneering the circular economy. Today, we drive the circular economy through three re-commerce brands: - Wob: Through Wob, we sell. We provide affordable, preloved books and media to customers all over the world. A book leaves our collection of over seven million titles and begins a new chapter every two seconds, enabling more goods to be reused. - Ziffit: Through Ziffit, we buy. We give people around the world the opportunity to contribute to the circular economy, earn money and protect the planet, by trading their unwanted books and media. - Shopiago: Through Shopiago, we help others. By sharing the technology that has grown World of Books Group into the business it is today, we?re helping charities increase revenue and reduce waste through re-commerce.

Visit Seller's Storefront

Seller's business information

World of Books Ltd
Mulberry House, Woods Way Trading Estate, Goring-By-Sea, BN12 4QY, United Kingdom

Sale & Shipping Terms

Terms of Sale

WorldofBooks.com fully embraces the AbeBooks terms and conditions and we will do
what we can to resolve any issues.

Shipping Terms

Orders ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	7 to 12 business days	5 to 9 business days
First item	US$ 10.60	US$ 16.31

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.